- Bevan Brittan LLP – ownership and regulation
- Complaints procedure
- Important notice about investments and insurance mediation activity
- Applicable law
- Useful addresses
Bevan Brittan LLP – ownership and regulation
Bevan Brittan LLP is a limited liability partnership registered in England & Wales (number OC309219). Our registered office is at Kings Orchard, 1 Queen Street Bristol BS2 0HQ, which is the firm’s Bristol office.
Bevan Brittan LLP is a ‘recognised body’ regulated by the Solicitors Regulation Authority and practices in accordance with the SRA’s rules, regulations and codes of practice (www.sra.org.uk/solicitors/code-of-conduct). Our SRA number is 406315. Contact information for the SRA and the independent Legal Complaints Service can be found below under ‘useful addresses’.
A list of members of Bevan Brittan LLP may be inspected at any of our offices. The term ‘partner’ may refer to a member, employee or consultant of Bevan Brittan LLP who is a lawyer.
Our VAT registration number is GB 840 7231 48. Further important information about billing is printed on our invoices. Your usual contact will be happy to discuss any requirements or concerns you may have about the way we bill the work we do for you.
We have compulsory professional indemnity insurance of £3 million, each and every claim, in place and further details are available to clients from Sarah Mumford, our Best Practice partner, whose contact details are shown below under ‘useful addresses’. For the insurance year ending 30 September 2010, our policy number is LB 035/09 and is placed with Barbican Syndicate No 1955 at Lloyds and managed by Libra Managers Limited, 20 St Thomas Street, London, SE1 9RR. The insurance covers work from offices in England & Wales but extends to acts or omissions wherever in the world they occur. The insurance covers work from offices in England & Wales but extends to acts or omissions wherever in the world they occur.
Click here to view further details of the minimum terms for compulsory insurance.
Bevan Brittan LLP is registered as a data controller with the Information Commissioner under reference: Z 9665446
Complaints procedure
Our promises
We aim to provide a high quality service to all our clients and live up to our Client Promises. We appreciate that we may not always achieve this but want to know about problems and put them right if we can.
Where do I start?
Please contact either the Supervising Partner, the Head of Department responsible for your case or your Client Relationship Partner. If you don’t know who to speak to, then please ask our partner responsible for Best Practice, Sarah Mumford. She will either deal with the matter herself or ask another partner to take responsibility for responding to you. Contact details are shown below under ‘useful addresses’.
What happens next?
We can’t promise to get you a complete answer quickly in every case as we want to understand every complaint fully, and this can take time. We do promise to acknowledge your complaint promptly and keep in touch with you to the extent that you want us to.
What we will do
This will depend on the nature of the problem. We will communicate with you as you choose, whether in writing, in a meeting or by telephone. We aim to complete investigations within two weeks, but it can take longer, especially if files have been archived or are particularly complex. If we have made an error which might be negligent then we are required to refer you to another lawyer and cannot advise you further. If this is the case we will say so.
What steps can you take if you are not happy with our response?
We hope we can resolve the problem but if we are not able to, please ask for your complaint to be referred for a further review.
If Sarah Mumford has not already been involved, please ask her to review the matter. If she has, then please contact Iain Miller, the head of our London office and a member of the Audit Committee.
What happens if you are still not satisfied?
If you are still not happy with our approach you can contact the independent Legal Complaints Service. Their address is shown below under ‘useful addresses’.
Important notice about investments and insurance mediation activity
Investments
If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised to provide the necessary advice. We are legal advisers and do not give advice about the merits of an investment transaction. Because we are members of the Law Society of England & Wales, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000, we may provide certain very limited investment advice services where these are closely linked to legal work we are already undertaking for our clients.
Insurance mediation
‘Insurance mediation activity’, is, broadly, the advising on, selling and administration of insurance contracts. Insurance mediation activities are regulated by the FSA as is the provision of investment advice.
Bevan Brittan LLP is not authorised by the Financial Services Authority but we are included on the register maintained by the Financial Services Authority so that we can carry on certain insurance mediation activity.
Concerns about investment or insurance mediation advice
The Solicitors Regulation Authority is the independent regulatory arm of the Law Society and the Legal Complaints Service is the independent complaints handling arm of the Law Society. If you are unhappy about investment or insurance mediation advice that you receive from us you should raise your concerns with either of these bodies.
Useful Addresses
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