The First 72 Hours After a Crisis

CLICK HERE to attend the event - 21 May

The purpose of this session is to focus on an organisation’s legal, regulatory and reputational response within the first 72 hours of a major incident or catastrophic event. 

Major incidents or catastrophic events could involve the public, your workforce or other businesses and have a significant impact on the short-term management of your organisation and its long-term financial viability.

If not responded to swiftly and effectively, such incidents can also have an adverse impact on your brand, reputation and how you are viewed by your customers and other stakeholders. 

Major incidents are rare but they happen, such as the British Airways customer data cyber-attack and breach/leak; the TUI holiday deaths in Egypt; dawn raids by a regulator and #MeToo allegations. 

Catastrophic incidents are the unthinkable becoming the reality and include the Alton Towers/Merlin Entertainment ‘Smiler’ fairground ride accident; the Grenfell Tower disaster and the Chester Zoo animal enclosure fire.   

‘The First 72 Hours’ is crucial to establish a safe environment for the public and workforce, informing and working with the regulators and other stakeholders; and managing your internal communications and external reputation. 

This informative half day session will be split into three sections: 

• The moment it happens/the immediate aftermath 

• Who needs to be informed/liaising and working with regulators, clients and other stakeholders 

• Managing your public reputation 

During the session, led by Bevan Brittan’s legal and regulatory experts, we will discuss a number of major incidents and catastrophic events; how they were successfully - and not so successfully managed during the initial event and the mechanics of working with the appropriate regulators during and after the event. 

We will also discuss managing your public reputation and we’ll be joined at the session by Gus Sellitto from Byfield Consultancy. Byfield Consultancy are reputation management specialists whose Crisis and Issues PR practice helps legal teams navigate crises, managing the breadth of stakeholders’ interests. 

We’ll then finish the session with informal drinks to discuss what has come out of the afternoon session in a more relaxed environment.

Please be aware that places for our seminars are limited. Our clients get priority over non clients but we will endeavour to increase capacity where we can to allow all those who wish to attend a place. Where we are heavily oversubscribed we will limit places to one or two people per organisation in which case you may be asked to liaise with your team. Should we have to do any of the above we will be in touch with you at least 2 weeks before the event date.