FM providers operate in a complex world with many under increasing pressure to adapt to changing market demands, reduced margins and tough, frequent benchmarking competition while at the same time continuing to deliver high levels of customer service and satisfaction in their day jobs.
Organisations are looking to outsource their back-office functions to slash costs, reduce property requirements and risks alongside the services traditionally provided by an FM provider. Employee transfers, knowledge and skills are also major issues to consider for FM providers when winning new work and also if they are unfortunate enough to lose a large contract.
We work with our FM provider clients to ensure they are aware of both current market trends and the latest government initiatives so that they can successfully adapt their business to deliver their clients’ requirements. Drawing on our work at the cutting edge of a succession of major initiatives such as Building Schools for the Future, NHS LIFT and Leisure PPP, we can help our clients shape their delivery to meet the needs of their clients and ultimately form a relationship for long-term partnering, a critical factor in the current economic climate.
Because many of our clients have in-house legal teams, we pride ourselves in understanding how best to work in order to deliver high-quality legal services to an internal client. Our adaptability and experience enables us to deliver legal services in a clear, commercial manner and ensures we are always conscious of the high performance standards expected both by internal and external customers and fully aware of the need for genuine collaboration.