Complaints

  • Overview
  • No organisation can avoid receiving a complaint. The management of complaints however will impact on the organisations reputation, quality of service and even staff morale. What starts as a minor grievance can rapidly escalate into a major conflict unless those issues are addressed to the satisfaction of the complainant.

    Our Medical Law Complaints Specialists have a wealth of experience in the dealing with complex complaints and are frequently instructed on behalf of organisations to advise on strategy, management of vexatious complainants and associated topics including –

    - Review of Complaints Policies;
    - Compliance with the NHS Complaints Regulations (1st Stage)
    - Parliamentary and Health Service Ombudsman referrals (2nd Stage);
    - Resolution of long-term or multi-faceted complaints;
    - Subject Access Requests by complainants/prospective complainants;
    - Freedom of Information Requests by complainants/prospective complaints;
    - Vexatious complaints, harassment and intimidation;
    - Mediation;
    - Training for staff in managing complaints; and
    - Injunctive Relief.

     

Legal Insights

Bevan Brittan recruits new Corporate Partner

May 21st 2018

View all News

Use of grievance procedures to impose sanctions for councillors' misconduct

May 24th 2018

Commentary on R (Harvey) v Ledbury Town Council [2018] EWHC 1151 (Admin)

View all Articles

Keep up to date with Bevan Brittan

Subscribe to our newsletter