This seminar will look at maladministration and service failure, including the approach taken by the Local Government Ombudsman. We will also consider the LGO's statutory scheme and practical issues involved in dealing with an investigation by the LGO.
Leeds MET Hotel, King Street
This seminar will look at dealing with complaints from the public and investigations by the Local Government Ombudsman. We will cover the LGO's statutory scheme as well as more practical issues around complaint handling.
This seminar is FREE CPD points: 2.5
Please be aware that places for this seminar are limited and are often over subscribed. Our clients get priority over non clients but we will endeavour to increase capacity where we can to allow all those who wish to attend a place. Where we are heavily over subscribed we will limit places to one or two people per organisation.