• No organisation can avoid receiving a complaint. The management of complaints however will impact on the organisations reputation, quality of service and even staff morale. What starts as a minor grievance can rapidly escalate into a major conflict unless those issues are addressed to the satisfaction of the complainant.

    Our Medical Law Complaints Specialists have a wealth of experience in the dealing with complex complaints and are frequently instructed on behalf of organisations to advise on strategy, management of vexatious complainants and associated topics including:

    • Review of Complaints Policies
    • Compliance with the NHS Complaints Regulations (1st Stage)
    • Parliamentary and Health Service Ombudsman referrals (2nd Stage)
    • Resolution of long-term or multi-faceted complaints
    • Subject Access Requests by complainants/prospective complainants
    • Freedom of Information Requests by complainants/prospective complaints
    • Vexatious complaints, harassment and intimidation
    • Mediation
    • Training for staff in managing complaints
    • Injunctive Relief

     

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