Innovating for Impact

We innovate to make a real impact for our clients

Our people are experts and progressive thinkers. Working together with our clients, we leverage our broad expertise and identify specialist technology to solve real challenges. This means we provide bespoke, practical solutions that deliver meaningful outcomes.

Experts & progressive thinkers + Technology & process = Bespoke solutions

Don’t just take our word for it, see our client case studies and speak to us to find out more.
We are innovating to evolve the way we solve our client’s challenges with bespoke solutions:

Relationships supported by clear, actionable data

We provide secure online access to bespoke online portals that include visual dashboards with clear KPI, relationship and matter information.

Access to our digital transformation experts

Our Directors of Transformation, Knowledge, and IT are all available to ensure our clients gain best advantage from our suite of digital tools.

Transparent instruction tracking

Our Directors of Transformation, Knowledge, and IT are all available to ensure our clients gain best advantage from our suite of digital tools.

Safe information sharing and efficient working

Our secure online matter rooms and project sites facilitate information sharing without total reliance on email. We deploy case and matter management solutions to deliver fast, efficient and high-quality working.

Peace of mind around Risk & Audit Committee requirements

Our tailored legal risk product offers practical horizon scanning and tailored risk mitigation for our clients. Incoming legal risks are categorised by impact, with necessary mitigation and actions specified including training and policy changes.

Scalable digital solutions to manage large and complex volumes of data

We provide industry-leading digital platforms to manage terabytes of email and other data, to securely share this with third parties and produce filtered, relevant subsets of that data to meet any requirement.

A digitally enabled law firm, fit for the future

Rest assured that we work hard to maintain the relevant accreditations, and governance systems and processes, to ensure that that your trust in us is not misplaced.

Cyber security and data protection are guaranteed by our experts who make best use of robust technology in line with our ISO270001 and Cyber Essentials Plus accreditations.

Good governance and quality assurance are ensured by our internal team of technology and knowledge specialists including our Innovation & Change Committee, our network of Knowledge & Innovation Partners and Champions, and our AI Working Group.

Additionally, we partner with industry-leading technology suppliers to underpin the solutions we provide.
NHS Property Services

Providing peace of mind around legal risks

The challenge: Provide some comfort around the continued risk of persistent legislative changes.

Our solution: Bespoke horizon scanning and risk mitigation portal

Our information professionals, lawyers and technologists combined up to date legal information and knowledge with leading technology to create an intuitive portal tailored to the client.

Incoming legal risks are categorised by operational area and ranked by impact using a traffic light system based on the client’s risk profile.

A visual dashboard prioritises the actions required to mitigate risks, including training and policy changes.

Quarterly client meetings focus on seeking feedback to inform continual improvements, and ensuring that the solution is delivering up to date and tailored guidance.

Client feedback: [Quote]

Benefits:
- Solves an internal Risk & Audit Committee requirement to demonstrate that legal risks are identified, monitored and mitigated across the organisation;
- Facilitates informed discussions around the impact of risks and how to effectively manage them;
- Reassures the client of their capability to manage legislative changes; and
- Reduces time required to manage legal risks.
Wolverhampton City Council

Increasing capability through collaboration

The challenge: Meet growing internal demand for legal services.

Our solution: Scale-up the client’s capacity and expertise, embedding our strategic legal partnership by creating a digital “shop window” to position ourselves as an extension of the client’s in-house team.

We developed a secure online portal for our client’s in-house team to access our broad range of expertise. The portal includes a relationship directory and contact details, quick and easy matter instruction functionality, practical task list, financial management information, and access to a range of training and knowledge resources.

The portal has been pivotal to embedding our strategic legal partnership, bolstered by joint team away days and ongoing training.

Client feedback: [Quote]

Benefits:
- Increases the client’s ability to deliver legal advice and services to their organisation;
- Facilitates quick and easy access to our legal expertise, saving the client precious time;
- Enables the development of valuable relationships to support the client;
- Upskills the client’s in-house team to enhance performance and capability; and
- Minimises the requirement for additional in-house legal resource.
Multiple social landlords

Improving capacity to manage workloads

The challenge: Manage unprecedented levels of housing disrepair claims.

Our solution: Create and embed a secure housing disrepair management portal, enabling in-house teams to work seamlessly with our lawyers to defend claims quickly and efficiently.

The portal presents data in an easily digestible format to ensure an intuitive and efficient user experience. It includes standardised processes, a practical task list which highlights critical dates and required actions, financial metrics and a tracker to facilitate the management of legal spend.

Client feedback: [Quote]

Benefits:
- Reduces pressure on in-house teams;
- Improves claim turnaround times;
- Enhances settlement metrics;
- Increases volumes of settled actions;
- Delivers time savings; and
- Reduces risk of human error.