Bevan Brittan LLP – ownership and regulation
Bevan Brittan LLP is a limited liability partnership registered in England & Wales (number OC309219). Our registered office is at Kings Orchard, 1 Queen Street Bristol BS2 0HQ, which is the firm’s Bristol office.
Bevan Brittan LLP is a ‘recognised body’ authorised and regulated by the Solicitors Regulation Authority and practises in accordance with the SRA’s rules, regulations and codes of practice (http://www.sra.org.uk/solicitors/handbook/code/content.page). Our SRA number is 406315.
A list of members (all of whom are solicitors of England & Wales) is available in our offices. We use the term 'partner' to refer to a member of the LLP, or an employee or consultant who is a lawyer with equivalent standing and qualifications.
Our VAT registration number is GB 840 7231 48. Further important information about billing is printed on our invoices. Your usual contact will be happy to discuss any requirements or concerns you may have about the way we bill the work we do for you.
Bevan Brittan LLP is registered as a data controller with the Information Commissioner under reference: Z9665446.
Our board are responsible for the implementation of the firm’s strategy, financial performance, risk management and operational issues. This includes consistent governance and compliance around all key operating decisions and projects which are consistent with the firm's core values to ensure communicating and delivering excellent service to our clients and staff.
Duncan Weir – Managing Partner
Joanne Easterbrook – Senior Partner
Adam Kendall – Chairperson and Head of Litigation, Advisory & Regulatory (LAR) Department
Mark Calverley – Head of Property Department
Andrew Tobin – Head of Commercial & Infrastructure Department
Tim Hodgetts – Head of Clinical Risk
Louise Robling – Elected Board Partners
Jodie Sinclair – Elected Board Partners
Nick Hodgson – Director of Finance
Kathryn Sullivan – Director of Human Resources and Training
Peter Rogers – Director of Risk
Tim Bartlett – Director of Business Development and Marketing
Owen Bishop – Director of Transformation and Facilities
Rachel Roberts - Director of Knowledge Management
Simon Friend – Non-Executive Director
What matters to you, matters to us
We always aim to provide the highest quality service to all our clients but recognise that problems can sometimes arise. When that happens we want to put these right where possible, and to take the opportunity to learn from them so we can improve the quality of our service.
If you have a concern
Please contact either the Bevan Brittan Partner advising on your matter or your Client Relationship Partner. You can find his/her contact details in the engagement letter which we have provided to you, but otherwise please speak to your normal Bevan Brittan contact. Please provide as much information as possible about the nature of your concerns and any documents or other information which
you want to rely on.
What happens next
We will acknowledge your complaint promptly and, if appropriate, check with you that we have properly understood the basis for your complaint.
We aim to resolve complaints within 8 weeks of receiving them, but this timetable may sometimes need to be extended, for example if we need to ask you for additional information or documents.
What we will do
This will depend on the nature of the problem, but if you are complaining about the quality of the work we have done for you, we would normally appoint an Investigating Partner to consider the grounds of your complaint.
The Investigating Partner will normally be independent (in other words, will not have had any prior involvement in the matter being complained about), and will have relevant expertise in the area of law involved with your work. If this is not possible we will let you know.
When handling complaints, we will normally provide written acknowledgements and responses by email or letter. If these methods of communication are not appropriate in your particular case, then please let us know and we will discuss a mutually acceptable way for us to communicate. At the conclusion of the investigation, we will provide you with a final response in writing. This will include an appropriate remedy if your complaint is upheld.
As you would expect, we will not charge you for the time spent in investigating or responding to your complaint.
What steps can you take if you are not happy with our response?
If you are not happy with the outcome you may be able to refer the matter to the independent Legal Ombudsman (LeO). You should do so as soon as possible and in any event within six months of our final communication to you about your complaint. The LeO’s website is www.legalombudsman.org.uk and contains useful information including the criteria for accepting a complaint (broadly, only from individuals and small businesses, charities and similar organisations) and time limits - LeO will accept a complaint six years from the date of the act or omission or three years from when you should have known about the complaint provided that date is not before 6 October 2010. The LeO’s postal address is: PO Box 6806, Wolverhampton, WV1 9WJ and the telephone number is 0300 555 0333. Email enquiries should be sent to firstname.lastname@example.org.
Alternative complaints bodies (such as ProMediate) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
Please be aware that fraudsters are targeting law firm clients. By hacking into clients' IT systems and using social engineering techniques, fraudsters can gain access to confidential e-mail correspondence and trick clients into sending funds to the wrong bank account.
If you receive an e-mail that purports to come from Bevan Brittan LLP informing you of a change to our bank account details, this is almost certainly fraudulent. Please telephone your normal Bevan Brittan contact as soon as possible (using the contact details on our website or our letter paper) and do not take any steps to send funds to the nominated bank account in the meantime. Before sending any funds to Bevan Brittan please double check that the bank details are correct.
Bevan Brittan will not accept responsibility if you send money to the wrong bank account.