Innovating for Impact

Helping NHS Property Services navigate legal risks with confidence

The challenge: Provide some comfort around the continued risk of persistent legislative changes.

Our solution:  Bespoke horizon scanning and risk mitigation portal

Our information professionals, lawyers and technologists combined up to date legal information and knowledge with leading technology to create an intuitive portal tailored to the client. 

Incoming legal risks are categorised by operational area and ranked by impact using a traffic light system based on the client’s risk profile.

A visual dashboard prioritises the actions required to mitigate risks, including training and policy changes. 

Quarterly client meetings focus on seeking feedback to inform continual improvements, and ensuring that the solution is delivering up to date and tailored guidance.

Client feedback:  [Quote]

Benefits:

• Solves an internal Risk & Audit Committee requirement to demonstrate that legal risks are identified, monitored and mitigated across the organisation;
• Facilitates informed discussions around the impact of risks and how to effectively manage them;
• Reassures the client of their capability to manage legislative changes; and
• Reduces time required to manage legal risks.

Collaborating to expand Wolverhampton City Council's legal capability  

The challenge: Meet growing internal demand for legal services.

Our solution: Scale-up the client’s capacity and expertise, embedding our strategic legal partnership by creating a digital “shop window” to position ourselves as an extension of the client’s in-house team.

We developed a secure online portal for our client’s in-house team to access our broad range of expertise. The portal includes a relationship directory and contact details, quick and easy matter instruction functionality, practical task list, financial management information, and access to a range of training and knowledge resources.  

The portal has been pivotal to embedding our strategic legal partnership, bolstered by joint team away days and ongoing training.

Client feedback:  [Quote]

Benefits:  

• Increases the client’s ability to deliver legal advice and services to their organisation;
• Facilitates quick and easy access to our legal expertise, saving the client precious time;
• Enables the development of valuable relationships to support the client;
• Upskills the client’s in-house team to enhance performance and capability; and
• Minimises the requirement for additional in-house legal resource.

Enhancing housing providers' capacity to manage growing workloads 

The challenge: Manage unprecedented levels of housing disrepair claims.

Our solution: Create and embed a secure housing disrepair management portal, enabling in-house teams to work seamlessly with our lawyers to defend claims quickly and efficiently.

The portal allows clients to manage high volumes of claims, provides a case tracker, critical action log and an interactive dashboard to view and monitor settlements and financial details throughout the life of the case.  It also sets reminders for upcoming deadlines and actions so the client can use it as their own case management system.

Client feedback:  [Quote]

Benefits:

• Reduces pressure on in-house teams;
• Improves claim turnaround times;
• Provides access to key statistics and reports;
• Improves transparency;
• Increases volumes of settled actions;
• Delivers time savings; and
• Reduces risk of human error.