04/11/2026
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Webinar | Wednesday 4 November 2026 | 14:00 - 14:45 | 45 Minutes
Join Kate Hicks and Sarah Orchard for this webinar exploring the growing impact of artificial intelligence on complaints handling in the housing sector. As housing providers experience increasing volumes of highly sophisticated, AI-generated complaints and correspondence, organisations are facing new challenges in balancing resident voice, regulatory expectations and organisational capacity.
During the webinar, we'll discuss:
How AI is changing the volume, complexity and nature of complaints received by housing providers
Recognising and responding to AI-generated complaints while maintaining fairness and consistency
Understanding the difference between legitimate challenge and unreasonable complainant behaviour
Practical approaches to managing high-volume and persistent complaints
Supporting complaint handling teams while maintaining a positive complaints culture
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There is no charge to attend this webinar.
Advance registration is recommended, as registration will close at the advertised start time.
Please be aware that places for this seminar are limited and the webinar may become oversubscribed.
Where we are heavily oversubscribed, we may limit places per organisation.
Our clients have priority, but we endeavour to increase capacity where we can to allow all those who wish to attend a place.
If possible, some sessions may be recorded and made available to view after the webinar.
Date:
Wednesday 04 November 2026
Time:
14:00