Keeping tenants safe | Managing risk, responsibility and vulnerability

Webinar | Tuesday 24 March 2026 | 11:00 - 12:00 | 1 Hour

Housing providers are required to take steps to ensure residents are safe in their homes. This requires providers to ensure their properties are safe, but there is often misunderstanding as to what safe actually means and how it differs for different residents depending on their individual needs and behaviours, as well as confusion around where the duties of providers actually stops. 

In this webinar, Julia Jones, Louise Mansfield, and Sarah Orchard will explore how organisations can take a proportionate, defensible, and resident-focused approach to safety and risk management, considering resident wellbeing, needs and expectations as well as what is reasonable, legal duties, compliance requirements, competing priorities and cost.

During this session, our expert speakers will cover:

• The various legal duties and how they can be managed
• Keeping residents safe in practice – the key issues to consider
• Understanding which hazards actually constitute a risk to health
• Balancing the safety of properties, disrepair and compliance issues, and resident complaints alongside duties towards vulnerable residents and resident freedoms to choose how they live their lives
• PEEPs
• Everyday actions that increase risk and how to manage them, such as hoarding, electric scooters and mobility aid safety
• What are the limits of your duties? Understanding legal, regulatory, and practical boundaries

This webinar will be of particular interest to:

• Those working in housing, community safety, policy, health & safety
• Staff working in neighbourhood teams, resident engagement, anti-social behaviour teams
• Internal legal teams, complaint staff
• Those responsible for fire safety

Please feel free to share this page with colleagues who would be interested in attending this event.