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No organisation can avoid receiving a complaint. The management of complaints however will impact on the organisations reputation, quality of service and even staff morale. What starts as a minor grievance can rapidly escalate into a major conflict unless those issues are addressed to the satisfaction of the complainant.
Our Medical Law Complaints Specialists have a wealth of experience in the dealing with complex complaints and are frequently instructed on behalf of organisations to advise on strategy, management of vexatious complainants and associated topics including:
- Review of Complaints Policies
- Compliance with the NHS Complaints Regulations (1st Stage)
- Parliamentary and Health Service Ombudsman referrals (2nd Stage)
- Resolution of long-term or multi-faceted complaints
- Subject Access Requests by complainants/prospective complainants
- Freedom of Information Requests by complainants/prospective complaints
- Vexatious complaints, harassment and intimidation
- Mediation
- Training for staff in managing complaints
- Injunctive Relief
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