Complaints

No organisation can avoid receiving a complaint. The management of complaints however will impact on the organisations reputation, quality of service and even staff morale. What starts as a minor grievance can rapidly escalate into a major conflict unless those issues are addressed to the satisfaction of the complainant.

Our Medical Law Complaints Specialists have a wealth of experience in the dealing with complex complaints and are frequently instructed on behalf of organisations to advise on strategy, management of vexatious complainants and associated topics including:

• Review of Complaints Policies
• Compliance with the NHS Complaints Regulations (1st Stage)
• Parliamentary and Health Service Ombudsman referrals (2nd Stage)
• Resolution of long-term or multi-faceted complaints
• Subject Access Requests by complainants/prospective complainants
• Freedom of Information Requests by complainants/prospective complaints
• Vexatious complaints, harassment and intimidation
• Mediation
• Training for staff in managing complaints
• Injunctive Relief