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  • The Patient Safety Incident Response Framework (“PSIRF”) is due to be implemented nationally this autumn. A key aspect of it is engaging and involving patients, families and staff following a patient safety incident.

    Join us for this session with Lucy Winstanley (Head of Patient Safety and Quality) and Megan Pontin (Patient Safety Incident Investigator) from West Suffolk NHS Foundation Trust (an early adopter for PSIRF and acute health provider) and Beth Manning and Elizabeth Cork (Patient Safety Incident Investigators) from Norfolk and Suffolk NHS Foundation Trust (a mental health provider) to consider:

    • what does PSIRF expect in relation to patient and family engagement and involvement?
    • an insight from an acute health provider and a mental health provider’s perspective
    • their experience in what works well and where the challenges lie
    • top tips for engagement and involvement of patients, families and staff

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