• We support a range of insurer clients in relation to cases where their policy holder has raised a complaint with the Financial Ombudsman Service, and are adept at collating and presenting the best evidence to FOS to achieve the right outcome.

    We have handled a number of cases where our clients believe that the policy holder's complaint falls outside of the statutory remit of FOS, and have particular specialism in cases where the policy holder is in effect trying to raise a second complaint out of the same subject matter as a complaint which FOS has already dealt with.

    This has necessitated a detailed familiarity on our part with the DISP rules which set out the FOS's duties and powers.


  • We work closely with the claims, customer services and specialist FOS teams within our insurer clients. We always aim to form close working relationships with the members of those teams, building a level of trust which enables us to resolve claims promptly and effectively.

Legal Insights


Bevan Brittan boosts healthcare expertise with appointment of specialist employment partner


View all News
Placeholder Image

Distinguishing unwise decision-making from lacking capacity


Bevan Brittan Education Lunchtime Training Webinars 2023

View all Events

Data Matters - November 2023


Bevan Brittan’s Information Law and Privacy Update

View all Articles

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences. For more detailed information about the cookies we use, see our Cookies page.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies

We'd like to set Google Analytics cookies to help us to improve our website by collection and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.
For more information on how these cookies work, please see our Cookies page.