Bevan Brittan Achieves New Management Standard for the Provision of Legal Services

28/11/2017

Peter Rogers

Peter Rogers

Director of Risk

Bevan Brittan LLP has successfully achieved the requirements for a certified Quality Management System under the new ISO Standard 9001:2015.

ISO 9001 is a standard that helps businesses and organisations to be more efficient, manage risk and improve customer satisfaction. The certification audit took place during October 2017, and the firm passed without any minor or major non-conformities.

The auditors from SGS United Kingdom Ltd identified some areas for further improvement, but noted that the firm's management system was well developed and that it was evident from the client files that all areas of the system demonstrated effective control over client matters. They also noted that the firm's staff and management demonstrated a good understanding of the operation of the management system.

Peter Rogers, Director of Risk at Bevan Brittan, said:

"This successful transition to the new standard demonstrates that we had already moved beyond the requirements of the previous 2008 standard as part of our drive for continuous improvement in our quality management system.

‘It also underscores the commitment of the firm's management and our lawyers to that process of improvement, and that the quality of the work we undertake for our clients is at the heart of our business.”

ISO standards are reviewed every five years and revised when needed to take account of changes in business practice - including increased globalisation, changing expectations from customers, technology and complex supply chains. ISO Standard 9001:2015 has also placed greater emphasis on risk-based thinking, leadership engagement and the use of multiple management systems in organisations.

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